Frequently asked questions
Answers about products, pack sizes, shopping online and getting support.
The range
Which products are available?
The range is bacteriostatic water in 3, 10, 20 and 30 mL vials, Hospira bacteriostatic water in 30 mL vials, and a few essentials: syringes, swabs and a sharps container. Each product page lists the available pack sizes and specifications.
How do I compare vial sizes and multipacks?
Vial volume and pack quantity describe different things. For example, 5 × 10 mL means five separate 10 mL vials. Compare the same volume across pack options, and check whether the displayed price is per pack or per vial.
Are all water products interchangeable?
No. Products can differ in composition, presentation and intended use. Read the exact product label and product-page notes; do not substitute one product for another based on appearance or a similar name.
Where can I find product-use information?
Read the supplied product label and the intended-use notes on the relevant product page. The own-label bacteriostatic water range is not for injection, infusion, or human or veterinary administration. The website does not provide medical advice.
Shopping & orders
Which currency are prices shown in?
Prices throughout the store are in Australian dollars (AUD), and GST is not charged. Your cart and checkout show the selected pack quantities, delivery and the total.
Can I save a cart and come back later?
Your cart is saved in this browser. It may not follow you to another device or browser, and clearing browser data can remove it. Adding an item does not reserve stock or lock its price.
How do I order?
Choose a vial size and pack, add it to your cart and check out. You enter your delivery address and pay by card on our own checkout page; payments are processed by Stripe and your card details never reach our servers. You receive an emailed receipt once your payment is confirmed.
Delivery & support
How much does delivery cost?
Standard delivery is $9.99 and usually arrives 2–6 business days after dispatch. Express is $14.99 and usually 1–3 business days after dispatch. Express is free on orders of $100 or more. We deliver within Australia only.
What should I do if something arrives damaged or incorrect?
Keep the packaging and product labels, and contact us with your order reference and a description of the issue. Avoid opening or using affected products while the issue is being reviewed.
Can I return a product?
If something arrives damaged, faulty or not as described, we replace it or refund you, as the Australian Consumer Law requires. Unopened, sealed items can also be returned within 14 days of delivery if you change your mind; the Delivery & returns page has the details.
How can I contact your team?
Use the contact form for product questions and order enquiries, and include your order reference for an existing order. We reply by email on business days.
Need further assistance?
Send the details through our contact form and keep your enquiry reference handy.