Delivery options
We deliver Australia-wide using tracked services. The delivery charge and your order total are shown at checkout before you pay.
- Standard delivery, $9.99: usually 2–6 business days after dispatch.
- Express delivery, $14.99: usually 1–3 business days after dispatch.
- Orders of $100 or more are sent by express delivery at no charge.
Delivery times are the carrier’s estimates, counted from the day your order is dispatched, and are not guaranteed. Regional and remote addresses can take longer.
Dispatch and tracking
Orders are dispatched on business days. We email you when your order is on its way, with tracking details where the service provides them.
Check your delivery address carefully at checkout. If an order comes back to us because the address was incomplete or incorrect, we will contact you about re-delivery, and a further delivery charge may apply. Once an order has been dispatched we may not be able to change or cancel it, so contact us straight away if you need to.
Damaged, faulty, incorrect or missing items
If an item arrives damaged, is faulty, is not what you ordered or is missing, we will replace it or refund it, including any return postage, as the Australian Consumer Law requires.
Please use our contact form as soon as possible, ideally within 7 days of delivery, with your order reference, a short description and photos of the item and its packaging. Keep everything until we have replied, don’t open or use an affected item while we look into it, and don’t post anything back until we have confirmed the arrangements with you.
Change of mind
We accept change-of-mind returns on unopened items that are still sealed and in their original condition, if you contact us within 14 days of delivery. Return postage is at your cost, and we refund the price of the items once they arrive and have been checked. The original delivery charge is not refunded.
For hygiene and safety reasons we cannot accept change-of-mind returns of vials, syringes, swabs or sharps containers that have been opened or unsealed.
Refunds
Refunds go back to the card or payment method you used, through our payment provider, Stripe. They usually appear within 5–10 business days, depending on your bank.
Your rights under the Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure. Nothing on this page limits those rights.
Ask about an order